F.A.Q'S

WE ALL HAVE QUESTIONS, LETS COVER A FEW COMMON ONES!

DO YOU WORK ON OTHER BRANDS?

We strictly focus on CLUB CAR & EZ-GO brand makes and models for our MOBILE service. They are the only manufacturer we will work on in the field. If you have a YAMAHA or other brand cart, we can service them at our repair facility. WE DO NOT SERVICE IMPORTED/CHINESE BRANDED CARTS! Reason is lack of product support and parts availability. We offer FREE pickup/return within our service area (see HOME page for OUR AREA).

DO I NEED TO BE HOME WHEN YOU ARRIVE?

NO, not at all! While we do prefer to meet with you and build a ONE-ON-ONE relationship with all of our customers, we also understand that in this day and age everyone is quite busy! As long as we have access to your cart, cart is unlocked and the key is avail, we can perform the service and contact you when it is completed to arrange payment!

HOW AND WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

Luckily in this day of technology, we can accept almost all forms of payment while at your location! CASH, CHECK, MAJOR CREDIT CARDS, and VENMO are what we can accept. We prefer that we get paid when the job is completed, but in rare cases we can also arrange remote payments via email with internet billing platforms we use.

DOES INCLEMENT WEATHER MEAN A CANCELATION?

No, not really... depending on the severity of the weather and what equipment/tools we need to use, we may decide to just pick up your cart and complete the repair at our facility. Once again, this decision is on our end and DOES NOT change our pricing to you (this only applies to our TOP 4 MOBILE SERVICES we offer. There will be NO ADDITIONAL charge for picking up and returning your cart.

If BAD WEATHER happens BEFORE a scheduled MOBILE SERVICE request (NON-TOP 4 MOBILE SERVICE), you will NOT be charged our MOBILE SERVICE VISIT FEE, and we will transport the cart to our shop to complete the service required. If we are at your location for more than 30 minutes and BAD WEATHER ROLLS in, you WILL BE charged our MOBILE SERVICE VISIT FEE and for the time we were onsite (billed in 30-minute increments). Again, this only applies to scheduled service work, not for the TOP 4 menu items.

IS THERE A WARRANTY ON THE WORK PERFORMED?

ABSOLUTELY! We stand behind our workmanship and offer a 90-day LABOR warranty on work performed. Some parts we install have manufacturers warranties that we will honor (Parts may be covered but not the labor sorry to say-- but we will work with you!). Luckily, we are dealers for the majority of the parts we install and can get your failed component issues remedied quite quickly if within the warranty time frame!

HOW DOES THE MOBILE SERVICE VISIT FEE WORK?

With the exception of our TOP 4 MOBILE SERVICES listed (those are set prices), ANY MOBILE SERVICE requests will be charged our MOBILE SERVICE VISIT FEE. When we arrive at your location, diagnose your issue and WE feel the repair would be better cared for back at our shop, you will only be charged the site fee and NO ADDTIONAL LABOR. There is NO CHARGE for picking up your cart and returning it! All you will be responsible for is the MOBILE SERVICE VISIT FEE and any additional labor/parts used on your Golf Cart while we are servicing it. Our labor is billed in 30-minute increments.