NO, not at all! While we do prefer to meet with you and build a ONE-ON-ONE relationship with all of our customers, we also understand that in this day and age everyone is quite busy! As long as we have access to your cart, cart is unlocked and the key is avail, we can perform the service and contact when it is completed to arrange payment!
While we try to stock most every part that commonly fails, we do run across a few carts we just don't have the proper part with us. If that happens, we will do one of two things. (1)- We will take your cart with us and return it once the repair is completed or (2)- We will order the part and return back to your location to finalize the repair. There is NO additional expense on your end for either option.
Luckily in this day of technology, we can accept almost all forms of payment while onsite! CASH, CHECK, MAJOR CREDIT CARDS, and VENMO are what we can accept. We prefer that we get paid when the job is completed, but in rare cases we can also arrange remote payments via email and internet billing platforms we use.
No, not really... depending on the severity of the weather and what equipment/tools we need to use, we may decide to just pick up your cart and complete the repair at our facility. Once again, this decision is on our end and DOES NOT change our pricing to you. There will be NO ADDITIONAL charge for picking up and returning your cart!
ABSOLUTELY! We stand behind our workmanship and offer a 90-day LABOR warranty on work performed. Some parts we install have manufacturers warranties that we will honor (Parts may be covered but not the labor sorry to say-- but we will work with you!). Luckily, we are dealers for the majority of the parts we install and can get your failed component issues remedied quite quickly if within the warranty time frame!