< ONSITE SERVICE ENDS 10/01/25 WILL RESUME SPRING 2026!>

PARAMOUNT CUSTOM CARTS, LLC - BROOKFIELD CONNECTICUT
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SOME FREQUENTLY ASKED QUESTIONS

WE ALL HAVE QUESTIONS, LETS COVER A FEW COMMON ONES!

DO YOU WORK ON OTHER BRANDS?

We strictly focus on CLUB CAR brand makes and models for our onsite service. They are the only manufacturer we will work on in the field. If you have an EZGO, YAMAHA or other brand cart, we can also service them at our repair facility. We offer FREE pickup/return within our service area (see HOME page for OUR AREA).

DO I NEED TO BE HOME WHEN YOU ARRIVE?

NO, not at all! While we do prefer to meet with you and build a ONE-ON-ONE relationship with all of our customers, we also understand that in this day and age everyone is quite busy! As long as we have access to your cart, cart is unlocked and the key is avail, we can perform the service and contact you when it is completed to arrange payment!

DO YOU DO REPAIRS ONSITE??

Due to the number of different makes and model carts that there are today, we limit our onsite service to four (4) categories: BATTERY REPLACEMENT, GAS AND BATTERY CART TUNE-UPS AND WHEEL/TIRE REPLACEMENTS. 

HOW AND WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

Luckily in this day of technology, we can accept almost all forms of payment while onsite! CASH, CHECK, MAJOR CREDIT CARDS, and VENMO are what we can accept. We prefer that we get paid when the job is completed, but in rare cases we can also arrange remote payments via email and internet billing platforms we use.

DOES INCLIMATE WEATHER MEAN A CANCELATION?

No, not really... depending on the severity of the weather and what equipment/tools we need to use, we may decide to just pick up your cart and complete the repair at our facility. Once again, this decision is on our end and DOES NOT change our pricing to you. There will be NO ADDITIONAL charge for picking up and returning your cart!

IS THERE A WARRANTY ON THE WORK PERFORMED?

ABSOLUTELY! We stand behind our workmanship and offer a 90-day LABOR warranty on work performed. Some parts we install have manufacturers warranties that we will honor (Parts may be covered but not the labor sorry to say-- but we will work with you!). Luckily, we are dealers for the majority of the parts we install and can get your failed component issues remedied quite quickly if within the warranty time frame!

HOW DO YOU CHARGE FOR WORK DONE?

With the exception of our ONSITE SERVICES listed, all our charges to our customers are based on TIME & MATERIALS used on their Golf Cart. We have a minimum of 1 hour labor and additional time is billed in 30-minute increments.

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WELCOME & THANK YOU!

Thank you for visiting our site! We are here to make your GOLF CART repair experience easy and hassle free!

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